Blog

Dear Patients, 
We are excited to have the opportunity to welcome you back!  Our office has always utilized personal protective equipment (PPE) that has exceeded all the CDC guidelines, however, in light of the COVID-19 Pandemic we have instituted additional guidelines and protocols to ensure your safety. 
Our office follows infection control recommendations made by the American Dental Association (ADA), the U.S. Centers for Disease Control and Prevention (CDC) and the Occupational Safety and Health Administration (OSHA). We follow the activities of these agencies so that we are up-to-date on any new rulings or guidance that may be issued. We do this to make sure that our infection control procedures are current and adhere to each agencies’ recommendations. 
Below is a list of some of the enhanced precautions we have taken to protect you in addition to extensive team training on infection control and patient management procedures. 

 

*Our office will communicate with you beforehand to ask some screening questions. You’ll be asked those same questions again when you are in the office.

 

*We ask that all patients arrive wearing a mask/facial covering, and unaccompanied (preferably.)

 

*We ask that you contact our office when you arrive at our parking lot.  We have hand sanitizer that we will ask you to use when you enter the office.  One of our team members will meet you at our office entrance to perform a COVID-19 screening.  Note that our team members will be wearing enhanced PPE like visors, gowns, and masks to provide barriers against the smallest of germs. 

 

*You may see that our waiting room will no longer offer magazines, water bottles, informational flyers, etc,  since those items are difficult to clean and disinfect.  Also our children’s room will be temporarily closed.  You will also notice installed sneeze guards at all reception areas. 

 

*Appointments will be managed to allow for social distancing between patients. as well as to reduce the number of patients in the reception area at any one time. That might mean that you are offered fewer options for scheduling your appointment.

 

*We recommend payment arrangements in advance to avoid delay and to allow contactless exit from the appointment. 

 

*We record the temperature and lung efficiency of every team member each day.

 

*Enhanced treatment room disinfection procedures of all surfaces between patients.

 

*Ambient air management with HEPA 13 air filtration and UV light continuously in treatment rooms and common areas to remove germs from circulating air. 

 

*Enhanced treatment room disinfection procedures before and after all appointments with mist or fogging devices to access hard to reach places that can be easily missed.

 

*Enhanced disinfection procedures of bathrooms, patient waiting area, equipment and office fixtures like credit card machines, clipboards, pens, computers, keyboards, telephones, chairs, doorknobs.

 

We look forward to seeing you again and are happy to answer any questions you may have about the steps we take to keep you, and every patient, safe in our practice. Please feel free to contact our office at (980) 219-7078, email us at tranquilfamilydentistry@gmail.com, or visit our website at tranquilfamilydentistry.com. 

Thank you for being our patient. We value your trust and loyalty and look forward to welcoming back our patients, neighbors and friends.

Sincerely,
Dr. Nancy Acampado, Dr. Grace Savage, and the entire Tranquil Family Dentistry team

To All Our Patients, 

We hope you are all well, are staying safe, and practicing social distancing during this unprecedented time.  We here at Tranquil Family Dentistry continue our planning and preparations to reopen our office, with emphasis to ensure the safety of our patients, our staff members and our community from further spread of COVID-19.  Tranquil Family Dentistry will continue to be closed through May 15, 2020.  We tentatively plan on reopening our office on Monday, May 18, 2020.  Should you, or any of your family members have an appointment between now and May 15, 2020,  we have cancelled your appointment. Once it is safe for us to reopen our office, we will contact you to reschedule your appointment.

Though we have temporarily closed our office, please know that we are still available to all our current patients should anyone have concerns or questions regarding their dental care.  Limited emergency care is available at our office on an as needed basis. Both Dr. Acampado and Dr. Savage are available to address your emergency needs. For true dental emergencies, please call our office at (980) 219-7078 for information on how to contact our dentists.  For any other questions or concerns, please email tranquilfamilydentistry@gmail.com.  We will respond as soon as we can. 

As events evolve and change in the coming days, we will continue to assess and monitor developments, and communicate any new updates.   Please stay tuned to our social media, email communications or visit our website for updates on our blog.  

Once again, we thank you for your understanding and flexibility as we navigate these uncertain times.  We look forward to a time when it will be safe to reopen and provide quality dental care to you and your family.  Please stay home, stay safe, and stay positive until then. 

Sincerely, 
Dr. Nancy Acampado and Dr. Grace Savage

To All Our Patients, 

NC Governor Roy Cooper has issued a statewide Stay at Home order. This order is valid through April 29, 2020. In light of this Stay at Home order, Tranquil Family Dentistry will continue to be closed through April 30, 2020. Should you, or any of your family members have an appointment between now and April 30, 2020, we have cancelled your appointment. Once it is safe for us to reopen our office, we will contact you to reschedule your appointment.

Though we have temporarily closed our office, please know that we are still available to all our current patients should anyone have concerns or questions regarding their dental care. Limited emergency care is available at our office on an as needed basis. Both Dr. Acampado and Dr. Savage are available to address your emergency needs. For true dental emergencies, please call our office at (980) 219-7078 for information on how to contact our dentists. For any other concerns, please email tranquilfamilydentistry@gmail.com. We will respond as soon as we can.